Guide

My event or page isn't showing on the website

Event or page not showing on your website? Open the site in a private window to see what visitors see, then work down the checklist.

In short: publishing is like pinning a notice to a board. A draft is still in your bag, a scheduled notice goes up later, and some boards only show one kind of notice, or only the next three.

Which one is it?

A private window (Ctrl + Shift + N in most browsers, ⌘ + Shift + N on a Mac) shows the site as a visitor sees it, without your sign-in.

Nobody can see it
It isn't published, or it's somewhere nobody links to. Start at step 1.
You can, visitors can't
You see it because you're signed in. It's a draft, private or members only: steps 1 and 2.
Visitors can, you can't
Your browser is showing a saved copy: step 6.
On its own page, not in the list
The list or calendar is filtered or short: steps 3 to 5.

1. Is it published?

  • Draft: "Save" often keeps it as a draft. Look for a Publish button, and after later changes, Update.
  • Waiting for approval: some sites need an editor to approve it first. Look for "Pending" or "In review".
  • Scheduled: a publish date in the future keeps it hidden until then. Check the date, the year, AM or PM, and the time zone.

2. Who can see it?

  • Visibility: public, private, password-protected and members only all look the same to you while you're signed in. Visitors only see public.
  • Not in the menu: a page can be published but linked from nowhere. Add it to the menu, or link to it from a page people use.

3. Is the date right?

An event with the wrong year, or an end date before its start, counts as over and drops off the list. If the times are off by hours, it's the time zone: Events calendar shows the wrong time or an old event covers that.

4. Is it in the list you're looking at?

  • Category or tag: an events or news page often shows one category. Give the event the category that page shows.
  • Only the next few: a home page box often shows the next three or five. A later event appears when the earlier ones pass.
  • Featured: some boxes show only items marked as featured.
  • Past events: most lists hide events once they've ended.

5. Is it the right calendar?

The calendar on the page may come from somewhere else (a separate calendar or a feed) than where you added the event, and the home page box may be a copy. The home page is different explains how to tell.

6. Published, but you still see the old page

That's a saved copy, in your browser or on the website's side. I changed my website, but it still shows the old version tells you which and how to clear it.

Not in search results yet? New pages can take days or weeks to appear in search: Why isn't my website showing up on Google?

Send this to your web person

Not sure what to say? Copy this into an email, add your website's address, and send it.

Hi,

I added [the event or page name] to [your website address] on [the date], but it isn't showing [on the events page / on the home page / at all].

It's here in the editor: [the link to it]. It says [Published / Scheduled / Draft], and it's in the category [category].
In a private window I see [what you see].

Could you check what's hiding it, and tell me what to change next time?

Thanks

What PageKiwi can check

PageKiwi can't see drafts or your site's settings. Once the page is published, Link Check tests the links on a page and reports any that are dead or land on a "not found" page.

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