Refresh a page properly

  • Windows or Linux Ctrl + Shift + R
  • Mac ⌘ + Shift + R
  • Safari on a Mac ⌘ + Option + R

Not sure what you're using? My setup tells you.

An ordinary refresh can show you the copy of the page your browser saved last time. A proper refresh fetches every part of it again, so you see what's on the website now.

Three keys pressed together: Ctrl, Shift and R Ctrl + Shift + R
Hold Ctrl and Shift down, then tap R. On a Mac, use ⌘ instead of Ctrl.

Windows or Linux (Chrome, Edge, Firefox)

  1. Click anywhere on the page.
  2. Press Ctrl + Shift + R. Ctrl + F5 does the same.

Mac

  1. In Chrome, Edge or Firefox, press ⌘ + Shift + R.
  2. In Safari, press ⌘ + Option + R.

iPhone or iPad

Phones have no proper-refresh shortcut, so close the page and open it again.

  1. Tap the tabs button (two squares) and close the page's tab.
  2. Open the page again from a new tab.
  3. Still wrong? Clear Safari's cache.

Android

  1. In Chrome, tap ⋮ (top right), then the reload arrow.
  2. Still wrong? Close the tab, open the page again, or clear Chrome's cache.

If that didn't work

  1. Clear your cache.
  2. Try the page in a different browser. If it works there, the problem is in your browser, not the website.
  3. Send whoever's helping you your My setup link.